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Returns & Exchanges

    Where did you purchase your GroVia product(s)?


    From A Retailer



    If you purchased items from a GroVia retailer.

    Return Items

    GroVia.com - As Guest



    Checked Out As A Guest

    If you purchaed items on grovia.com and checked out without an account and as a guest.

    Return Items

    GroVia.com - On Account



    Checked Out With An Account

    If you purchased items on GroVia.com and setup an account.

    Return Items

     

    How to make a GroVia Return:

    1

    Choose from one of the selections above depending on where you purchased your GroVia product.

    2

    Fill out the RMA or follow the return process on our site (if you have a GroVia account).

    3

    Make sure to include your proof of purchase or product receipt ad directed (we cannot accept returns without one).

    4

    Allow 4-5 business days to process your request.

    Questions? Customer service is here to help: 1-877-899-BABY (2229). Monday-Friday: 8am-5pm (MST)

    GroVia Warranty

    The GroVia warranty covers all manufacturing defects for one year from the date of purchase. Any product received that does not fall under our warranty and does not have a proof of purchase, will not be reviewed and will be returned immediately. To make sure your product still falls under the warranty please contact us at [email protected]

    Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. No exceptions.

    View Full Warranty Details

    Return Details - Please Read Carefully
    • Proof of Purchase - GroVia will not accept any returns, defective merchandise, or warranty items without proof of purchase or a valid receipt. No Exceptions.
    • Defective - Warranty return diapers must arrive clean, dry and stink free. If the diapers are unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for GroVia products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
    • Non-Defective - Product must be returned new and in original, undamaged packaging within 30 days of purchase. Washed or used items cannot be returned. Reimbursement for returned items is made by original method of payment only and original shipping charges are not refundable.
    • Shipping Costs - If we made a mistake with your order, we will pay to have the items returned to us and replacements sent back to you. Shipping costs for items returned for exchange are the customer’s responsibility.
    • Discontinued Colors & Prints - Discontinued colors/prints purchased from authorized GroVia retailers that fall within the one-year warranty period will be subject to a substitute color/ print replacement. The substitute will be of like value and will be taken from current inventory on hand.
    • Gift Items - Gift items may be exchanged; however, credit can only be applied to the credit card used on the original order.
    • Refunds - Orders refused and/or returned by the customer will receive a refund when the returned items arrive at our order center. Refunds will be issued for the price of the product only, shipping fees are not refunded. If your order qualified for free shipping, your refund will be the total amount paid MINUS actual shipping costs.