Shipping

Free shipping on retail orders $100 or more and intro packages valid within the Continental U.S.

Free shipping orders are sent UPS Ground or UPS SurePost. The transit time for UPS Ground is 3-7 business days and UPS SurePost is 5-8 business days depending on where you live. Once your order ships, you will receive a tracking number with an estimated delivery date.

Please make sure that you provide a street address. UPS does not deliver to PO Boxes.

Orders using discount codes that reduce the subtotal to less than $100 will be charged shipping. Free shipping applies to the total of the order after a discount has been applied and the total is still over $100.

Flat Rate $7.00 shipping on retail orders valid within the U.S.

Any order under $100 will have a flat rate shipping charge of $7.00. These orders will ship via UPS SurePost or UPS Ground. The transit time for UPS SurePost is estimated to be 5-8 business days and UPS Ground is 3-7 business days. Once your order ships, you will receive a tracking number with an estimated delivery date.

We require a signature upon delivery for any orders over $300. Please follow your tracking number that will be emailed to you and make sure someone is home to receive the order. GroVia is not responsible for confirmed deliveries that have been stolen. GroVia is not responsible for delays in product delivery to weather or carriers own internal errors.

Currency:  For most countries, the price you see will be in your country’s currency if our website recognizes where you are by Geolocation Tracking.  At checkout, you will see a guaranteed order total, including all shipping costs and any applicable duties and taxes that will be paid on your behalf. You will not be responsible for any additional charges or fees.

If you don't see your country available at checkout, we do not currently ship to that destination.

Exchange Rates: Your order total is guaranteed at the exchange rate set when your order is placed. These rates correspond with the average aggregate exchange rates.

Duties & Taxes: International taxes, tariffs and any VAT will be shown in your final order total during Checkout. They are based on the country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by each country. The charges shown at Checkout and the order total you see at checkout is your final order cost. You are not required to pay any additional fees at the time your order is delivered. (Please note that this can vary by country and if you do not see any taxes or duties at checkout, you will be responsible to pay them before your shipment is released. Contact Customer Service for additional information.)

Shipping Time: Most orders will arrive 5-18 business days after your order has shipped but you will see a shipping range at Checkout. The shipping window provided is just an estimate and delivery dates cannot be guaranteed.

Returns: At this time, we do not accept returns on international orders. All sales are final.

International Warranty: The International Warranty process will vary depending on the issue. Please contact Customer Service for further information.

Items Missing from Orders/ Incorrect items sent: We will do everything we can to make sure your order arrives with no mistakes but for all international orders, we cannot ship missing items separately. In the event your order does not arrive complete or there is a product mix up, please contact customer service for further information.