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This is more of a review of Grovia & their customer service. 1st off let me just say that NONE of this was Grovias fault, it was UPS's. I placed pretty big order...well a big order for me but it was for 4 Butta ONES + 1 soaker set. I was heartbroken when I got it & saw that it was ripped opened with only one of my diapers inside. I called customer service but I was worried that it was just going to be my loss unless UPS "found" them in the truck or something. Well, after speaking to me and getting the information needed they had another package shipped out to me immediately. They couldnt have been more polite & understanding. I have dealt with customer service before and they were amazing that time as well. I absolutely love Grovias products & their customer service is some of the best I have come across in in my opinion. Thanks again Grovia!