How to make a GroVia Return:
Choose from one of the choices below depending on where you purchased your GroVia product.
Where did you purchase your GroVia product(s)?
If you purchased items on GroVia.com:
- Enter the email you used to make your GroVia purchase and your order number below.
- Follow the Returns process in the steps provided.
- You will receive an email notification once complete.
* If the Order #, or item, you are returning is not showing up in your account when you process a GroVia return, use the Merchandise Return Form.
From A Retailer
If you purchased items from a GroVia retailer (or if the item you are returning is not showing up in your account):
- Fill out the Merchandise Returns Form.
- Once the form is submitted, please allow 3-4 business days to process your request.
- You will receive an email notification once completed.
The GroVia warranty covers all manufacturing defects for one year from the date of purchase. Any product received that does not fall under our warranty and does not have a proof of purchase, will not be reviewed and will be returned immediately. To make sure your product still falls under the warranty please contact us at email@example.com.
Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. No exceptions.
Return Details - Please Read Carefully
- Proof of Purchase - GroVia will not accept any returns, defective merchandise, or warranty items without proof of purchase or a valid receipt. No Exceptions.
- Defective - Warranty return diapers must arrive clean, dry and stink free. If the diapers are unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for GroVia products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
- Non-Defective - Product must be returned new and in original, undamaged packaging within 30 days of purchase. Washed or used items cannot be returned. Reimbursement for returned items is made by original method of payment only and original shipping charges are not refundable.
- Shipping Costs - If we made a mistake with your order, we will pay to have the items returned to us and replacements sent back to you. Shipping costs for items returned for exchange are the customer’s responsibility.
- Discontinued Colors & Prints - Discontinued colors/prints purchased from authorized GroVia retailers that fall within the one-year warranty period will be subject to a substitute color/ print replacement. The substitute will be of like value and will be taken from current inventory on hand.
- Gift Items - Gift items may be exchanged; however, credit can only be applied to the credit card used on the original order.
- Refunds - Orders refused and/or returned by the customer will receive a refund when the returned items arrive at our order center. Refunds will be issued for the price of the product only, shipping fees are not refunded. If your order qualified for free shipping, your refund will be the total amount paid MINUS actual shipping costs.