How to make a GroVia Return or a Warranty Claim in the USA:
GroVia will accept returns within 45 days of purchase as long as the product is still new, on packaging, unused and unwashed product.
The full return details are provided below. Please review to ensure your products can be returned.
- Click on the Start a Return button below and enter your order number and email.
- Follow the Returns process prompts.
- You will receive an email notification with further instructions once complete.
- Please wait to receive this email before sending back your return. We are unable to accept returns at our PO Box 10911 address.
The GroVia warranty covers all manufacturing defects for one year from the date of purchase.
The full warranty details are provided below.
- Click the Warranty Form button. Fill out the Warranty Information.
- Once the form is submitted, please allow 3-4 business days for your request to be review
- You will receive an email reply with the next steps.
View Full Warranty Details
Items often covered by warranty
- TPU (waterproofing)
- Sewn Seams
Reasons a warranty may be void:
Failure to follow care instructions. Includes, but is not limited to, the following:
- Water temperature exceeding 140ºF/60ºC
- A detergent containing additives (whiteners, dyes, perfumes, essential oils) or natural soap
- Fabric softeners
- Any caustic substance
- Diaper rash cream
- Modifications of any kind to any GroVia product, including cutting off care tags
- Excessive wash routine and/or excessive wear and tear
- Accidental damage (items caught/torn/melted in a washing machine/dryer)
The GroVia Warranty does not cover leaking, diaper odor, normal wear & tear, natural fiber wear holes, pilling, snags or shrinkage.
*For International Warranty information, please contact our Customer Service Team.
View Full USA Return Details
Click here to process your return. Select the products you are returning and select a reason why you're returning them. Submit your return and you will receive instructions for returning your items.
Proof of Purchase - GroVia will not accept any returns, defective merchandise, or warranty items without proof of purchase or a valid receipt.
Product Condition - Product must be returned new and in original, undamaged packaging within 45 days of purchase. Washed or used items cannot be returned. Reimbursement for returned items is made by original method of payment only and original shipping charges are not refundable.
Pack up your items- Once you have sumbitted the return request, pack up the items and ship the box to the return address listed in your email. Please do not ship returns to our PO Box 10911 address. You may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number.
Gift Items - Gift items may be exchanged for a store credit. Please email firstname.lastname@example.org for a gift exchange.
Returned to Sender- Orders refused and/or returned by the customer will receive a refund when the returned items arrive at our order center. Refunds will be issued for the price of the product only, shipping fees are not refunded.
*International Orders cannot be returned. Contact our Customer Service Team for more details.