Why Customers Have Been Unable to Contact the Seller

GroviaIndia.shop does not provide customers with a working way to contact the merchant. The website lists help@groviaindia.shop as its customer-service email address, but messages sent to that address are returned as undeliverable because the email address does not exist.

The website also does not provide a working customer-service phone number or another reliable method for customers to request an order update, cancellation, refund, or assistance directly from the seller.

Shopify requires merchants to provide current, accurate, and publicly accessible contact information, including a business name, physical business address, email address, and phone number that customers can use for questions, complaints, or claims.

The absence of working and accessible merchant contact information is a Shopify policy violation and should be included when reporting GroviaIndia.shop to Shopify.

When submitting a report, include screenshots of the website’s contact information and copies of any email delivery-failure notices, unanswered messages, or other failed attempts to contact the seller.

What to Do Now

Act as soon as possible. Dispute deadlines vary depending on your bank, card issuer, payment provider, and location.

1. Contact Your Bank or Payment Provider

   Contact the company that processed your payment and explain that you purchased from a scam website impersonating the legitimate GroVia brand. Ask how to dispute the transaction and whether you may qualify for a chargeback or refund.

   Depending on what occurred, your provider may ask you to report the purchase as merchandise not received, merchant misrepresentation, or a fraudulent transaction. Describe the situation accurately and allow the provider to determine the appropriate dispute category.

2. Gather and Save Your Evidence

   Save copies of everything connected to the transaction, including:

   • Your order confirmation and order number
   • Your payment receipt or bank statement
   • Screenshots of GroviaIndia.shop or its associated Facebook or Instagram stores
   • Screenshots of the products and claims shown on the website
   • Any shipping or tracking information provided
   • Copies of emails sent to help@groviaindia.shop
   • Delivery-failure notices showing that the listed email address is not working
   • Records of unanswered messages or other contact attempts
   • Evidence that the website does not provide a working customer-service phone number
   • Any products received that were not what you ordered

   Do not delete these records until your dispute has been fully resolved.

3. Report the Merchant to Shopify

   Report GroviaIndia.shop to Shopify

   Shopify provides an official form for reporting merchants believed to be involved in scams, fraudulent activity, or violations of Shopify’s policies, including the failure to provide current, accurate, and accessible customer contact information.

   In your report, identify the merchant as GroviaIndia.shop and include the following:

   • The full website address: GroviaIndia.shop
   • Your order confirmation and proof of payment
   • Screenshots showing the unauthorized use of the GroVia name and branding
   • Screenshots showing the contact information provided by the store
   • A copy of the delivery-failure notice confirming that help@groviaindia.shop is not a working email address
   • Evidence that the website does not provide a working phone number or another reliable way to contact the merchant
   • An explanation that customers cannot request order assistance, cancellations, or refunds from the seller
   • Any evidence that your order was not fulfilled as promised

   Shopify may investigate reports and take action under its policies, but Shopify does not issue refunds on behalf of individual merchants. Your bank or payment provider must handle your payment dispute.

4. Report the Merchant to Facebook or Instagram

   If you found or purchased from the merchant through Facebook or Instagram, report the associated account, advertisement, shop, or marketplace listing directly to the platform.

   Report GroviaIndia.shop to Facebook

   Report GroviaIndia.shop to Instagram

5. Report the Transaction to the Appropriate Authorities

   Customers in the United States may also submit a report to the Federal Trade Commission. Reporting may not result in an individual refund, but it helps authorities identify patterns of fraud.

   Report Fraud to the Federal Trade Commission

   Customers outside the United States should contact the consumer-protection or cybercrime-reporting agency in their own country.

Information to Give Your Bank or Card Provider

You may explain the situation using language similar to this:

I placed an order through GroviaIndia.shop believing that it was a reputable website associated with the original GroVia brand. The official company has confirmed that it does not own, operate, authorize, or have any affiliation with this merchant. The seller provides no working method of contact, and the listed customer-service email address is not functioning. I would like to dispute the transaction and submit my documentation for review.

Be truthful and specific about whether the order was never received, was materially different from what was advertised, or involved another problem. Your payment provider will determine which dispute process applies.

Frequently Asked Questions