Refund policy

RETURNS & EXCHANGES

We want you to love your purchase. If something isn’t quite right, we’re here to help make it right.

AT A GLANCE

Return Window: Within 90 days of delivery
Condition: Unused, unwashed, clean, and in original packaging with tags attached
How to Start: Submit a request through your Account Order Page
Refund Method: Original payment method or store credit
Exchanges: Available for most products (see details below)
Return Shipping: Customer-paid unless the item is defective or we made an error

Note: Gift-with-purchase items must be returned or their retail value will be deducted from your refund.

HOW TO START A RETURN OR EXCHANGE

  1. Go to your Account Order Page

  2. Click the three dots next to the order

  3. Select “Request return”

  4. Choose item(s), add notes if needed, and submit

Please allow 2 to 3 business days for review. Our customer care team will follow up with next steps.

ELIGIBILITY & CONDITION GUIDELINES

To ensure safety and product quality, all returned items must be:

  • Unused, unwashed, clean, and in original packaging with tags attached

  • Free of odors, stains, residue, lint, or pet hair

  • Complete with all parts, inserts, and accessories

Due to the nature of diapering products, we cannot accept returns on items that have been used or washed.

For approved defective returns, items must be clean and dry before being sent back. We are unable to handle soiled or wet items.

We reserve the right to refuse returns that do not meet these requirements or fall outside the return window.

REFUNDS & STORE CREDIT

  • Refunds are issued to the original payment method once approved

  • Orders over 90 days old are eligible for store credit only

  • Please allow 3 to 5 business days for your bank to process the refund

Additional notes:

  • Cost of return shipping is the responsibility of the customer

  • A 10% restocking fee applies to all returns

  • If your return drops your order below the free shipping threshold, original shipping is deducted from refund

  • Shipping fees are non-refundable

  • Gift-with-purchase items must be returned or will be deducted from your refund

Financed Orders: Refunded through Sezzle, Klarna, AfterPay, or Paypal and ShopPay financing are less a 7% processing fee

EXCHANGES

We offer exchanges across most of our catalog (stock permitting).

To exchange an item:

  • Submit a return request for your unused item

  • Once approved, you’ll receive store credit to select a new size, color, or product

Please note:

  • Clearance and “final sale” items may only be exchanged for the same product in a different size

  • The 10% restocking fee is waived for exchanges

  • Shipping costs are not included in store credit

  • Gift-with-purchase items may be kept and do not need to be returned for exchanges

BUNDLES & DIAPER PACKAGES

  • Returning part of a bundle voids the bundle discount

  • Kept items will be adjusted to full retail price

  • Gift items must be returned or their value will be deducted

  • Promotions (including gift cards) may be adjusted if eligibility changes after a return

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If something isn’t right, please contact us within 7 days of delivery.

Include:

  • Order number

  • Photos of damaged packaging (if applicable)

  • Photos of the product

  • A brief description of the issue

We’ll make it right as quickly as possible. The sooner you contact us the more likely we are to get a resolution if there is a delivery carrier issue involved.

ORDER CHANGES & CANCELLATIONS

We move fast. If you need to make a change, please email us as soon as possible.

Once an order is in processing or shipped, we’re unable to modify it. You can still initiate a return after delivery.

Orders typically ship within 24 hours, Monday through Friday (excluding weekends and holidays).